Refund policy
Refunds will ONLY be issued if the wrong item is shipped. In order to receive a refund in this situation, I must be contacted with photographic proof of the error within 24 hours of the order being delivered. The item must then be sent back to me within a week and the money will be refunded once I receive it.
When claiming broken items, please take the unboxing video as proof. No exchange or refund will be made without proof.
No refund, exchange will be offered if the returned product is received in a broken condition (damaged on delivery)
Items can also be exchanged in the above situation (eg a customer orders a piece in gold but is sent a silver one, it can be exchanged if it is sent back within a week).
I am not responsible for errors/damages caused by the customer or the postal service and will not issue refunds in any of these situations.
If the package is lost at the post office, the money will not be refunded.
No order cancellations or refunds.
When claiming broken items, please take the unboxing video as proof. No exchange or refund will be made without proof.
No refund, exchange will be offered if the returned product is received in a broken condition (damaged on delivery)
Items can also be exchanged in the above situation (eg a customer orders a piece in gold but is sent a silver one, it can be exchanged if it is sent back within a week).
I am not responsible for errors/damages caused by the customer or the postal service and will not issue refunds in any of these situations.
If the package is lost at the post office, the money will not be refunded.
No order cancellations or refunds.